CERTIFIED CIS-CSM QUESTIONS | LATEST CIS-CSM TEST CRAM

Certified CIS-CSM Questions | Latest CIS-CSM Test Cram

Certified CIS-CSM Questions | Latest CIS-CSM Test Cram

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Tags: Certified CIS-CSM Questions, Latest CIS-CSM Test Cram, CIS-CSM Valid Test Preparation, Valid Braindumps CIS-CSM Ppt, CIS-CSM New Guide Files

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ServiceNow is a cloud-based platform that offers a wide range of IT services management (ITSM) and customer service management (CSM) solutions. With the increasing demand for ServiceNow professionals, ServiceNow has introduced a Certification program to help individuals validate their expertise in the platform. The ServiceNow CIS-CSM Certification Exam is designed for IT professionals who want to demonstrate their expertise in implementing and configuring ServiceNow CSM.

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How To Improve Your Professional Skills By Achieving The ServiceNow CIS-CSM Certification?

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q105-Q110):

NEW QUESTION # 105
What should be part of the pre-engagement collateral?

  • A. Stock Keeping Unit (SKU) and pricing sheet
  • B. Customer Service roles template
  • C. Scoping Guide
  • D. Frequently Asked Questions (FAQ)

Answer: C


NEW QUESTION # 106
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

  • A. Email
  • B. Chat
  • C. Web
  • D. Social

Answer: A,C

Explanation:
Explanation


NEW QUESTION # 107
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

  • A. System administrator (admin)
  • B. Service organization administrator (sn_customerservice.service_organization_admin)
  • C. Customer admin (sn_customerservice.customer_admin)
  • D. Customer Service Manager (sn_customerservice_manager)

Answer: D


NEW QUESTION # 108
Agents and managers cannot create knowledge articles from Community questions.

  • A. False
  • B. True

Answer: A

Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.


NEW QUESTION # 109
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

  • A. Accounts
  • B. Case
  • C. Knowledge Article
  • D. Chat

Answer: A,B


NEW QUESTION # 110
......

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